🔐 Privacy Policy

Last Updated: [Insert Date]
This Privacy Policy explains how YourHealthSolution (“we”, “our”, “us”) collects, uses, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are

YourHealthSolution is a UK-based company providing health-related products and services through our website: [yourhealthsolution.co.uk]. We are the Data Controller for the personal data you provide to us.

2. What Personal Data We Collect

We collect the following types of data when you visit or interact with our website:

• Identity Data: Full name, date of birth (if required)

• Contact Data: Address, email, phone number

• Transaction Data: Purchase history, order details, payment method (not full card data)

• Technical Data: IP address, browser type, device information, cookies

• Marketing Preferences: Your opt-in or opt-out status

3. How We Use Your Data

We use your data for the following purposes:

• To process and deliver your orders

• To communicate with you about your order or account

• To manage returns, refunds, or complaints

• To personalise your experience on our website

• To send marketing emails (only if you have opted in)

• To comply with legal obligations (e.g. tax and fraud prevention)

4. Legal Bases for Processing

We process your data under the following lawful bases:

• Contractual – to fulfil an order or service request

• Consent – for marketing communications

• Legal Obligation – for HMRC compliance or fraud prevention

• Legitimate Interest – to improve our services and customer experience

5. How We Share Your Data

We only share your personal data with trusted third parties, such as:

• Payment processors (e.g., Stripe, PayPal)

• Delivery couriers (e.g., Royal Mail, DPD)

• Email marketing platforms (only if consented)

• IT support and hosting services

We never sell your data.

6. International Data Transfers

Some of our third-party providers may store data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

7. How Long We Keep Your Data

We retain your personal data only as long as necessary:

• Orders: 6 years (for legal/tax reasons)

• Marketing: Until you unsubscribe

• Inactive accounts: Reviewed and deleted after 24 months of inactivity

8. Your Data Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict processing in certain cases

• Withdraw consent at any time (for marketing)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies

We use cookies to:

• Improve your website experience

• Analyse traffic and performance

• Remember your preferences

See our [Cookie Policy] for full details and how to manage preferences.

10. Contact Us

If you have any questions or wish to exercise your rights:

📧 Email: info@yourhealthsolution.co.uk